DELIVERY

CURRENT DELIVERY STATUS DURING THE COVID-19 OUTBREAK Read More

CURRENT DELIVERY STATUS DURING THE COVID-19 OUTBREAK

Please note that every attempt will be made to get your orders to you as quick as possible during these troubling times.
A few differences with our Royal Mail deliveries. No signatures will be required for packages. Special delivery is next day but not currently guaranteed by 1PM.
We are currently on an every other day dispatch, this means order placed on Saturday, Sunday & Monday will be Dispatched on Monday. Orders placed on Tuesday& Wednesday Will be dispatched Wednesday. Orders placed Thursday & Friday will be dispatched on Friday.
I hope you understand will are still committed to producing a high standard of process will for you orders while this is in effect.

STANDARD DELIVERY 48hr

(DELAYS POSSIBLE)

£2.99 for orders up to and including £49.99.
Orders are processed within 1-2 working days and dispatched within 1-3 working days. Working days are Monday - Friday, Excluding Bank Holidays.
All orders are sent via Royal Mail 48hr estimated Delivery and so should be received within 2 days of the dispatch date, Excluding Sundays and Bank holidays.
If you are out at the time of delivery then a "While you were out" card will left at your address containing information on how to get your parcel.
Please note that Royal Mail deliveries can take longer than the estimated time frame & we can not refund or resend items that have not arrived until 15 days from the due delivery date. This is a Royal Mail Rule.
New Royal Mail rules state that only 4 items of fragrance can be sent in any one package and so if you do purchase more than 4 items of fragrance from us then you will receive more than one package and possible on different delivery days.

FREE STANDARD DELIVERY 48hr

Currently this is for orders of £50 or more.
Orders are processed within 1-2 working days and dispatched within 1-3 working days. Working days are Monday - Friday, Excluding Bank Holidays.
All orders are sent via Royal Mail 48hr estimated Delivery and so should be received within 2 days of the dispatch date, Excluding Sundays and Bank holidays.
If you are out at the time of delivery then a "While you were out" card will left at your address containing information on how to get your parcel.
Please note that Royal Mail deliveries can take longer than the estimated time frame & we can not refund or resend items that have not arrived until 15 days from the due delivery date. This is a Royal Mail Rule.
New Royal Mail rules state that only 4 items of fragrance can be sent in any one package and so if you do purchase more than 4 items of fragrance from us then you will receive more than one package and possible on different delivery days.

PLUS 24hr DELIVERY

(RECOMMENDED)

As above but estimated to be delivered within 24hrs of dispatch.

Please Note when Free Delivery or Paid Delivery is used and delivery is missed and not collected within the time frame specified by Royal Mail it will be returned to us at some point, when we receive the item/s back a refund will be given minus any delivery costs incurred by us.

SPECIAL DELIVERY NEXT DAY BY 1pm - FULLY TRACKED

UPDATED 07/01/20

£7.50 for orders up to £49.99.
£5.00 for orders between £50 - £99.
£10.00 for orders between £100 - £200.
Orders are processed within 1-2 working days and dispatched within 1-3 working days. Working days are Monday - Friday, Excluding Bank Holidays.
This service is provided once dispatched.

WE RECOMMEND SPECIAL DELIVERY UPGRADE ON EVERY PURCHASE

Orders placed after 4pm will not be dispatched until the next working day

RETURNING ITEMS

We offer a 30 day Money Back guarantee on all items that are sealed if for any reason you change your mind and decide that you no longer want the item.
Please contact us through the web site stating your wish to return the item and your reason behind your change of mind.
You must return the item in the same condition as you received it in, Still in perfect sealed condition with no marks, scratches etc.

If an item you receive is not sealed (as a lot are) and you decide that you no longer want the item then we still offer a money back guarantee but certain rules apply.
On the same day you receive the item and once you have decided it is no longer wanted you must contact us stating you no longer would like the item and your reason behind the change of mind.

In both cases all items returned must be unopened & unused. We cannot refund any postage costs for returning unwanted items.

All Return & Refund issues will be handled within 1-3 days of notification.

UNHAPPY WITH AN ITEM

Unfortunately sometimes items are not quite as you expected them to be, this could be due to a number of situations but in all circumstances we will 100% rectify a situation one way or another.
If you do find yourself in this situation then don't worry, just Contact Us and we will resolve any issues you have.

For Further Help, Please use the Contact Us tab.